We were away for a few days earlier in the month. When we got home, nothing. Snow, static. No signal. Luckily we have an external antenna (remember those?) so we could hook up one set for local stations.
I called Comcast on Tuesday, August 13. A recorded voice said there was an outage in our area (well, like, du-uh) and that service would be restored at 11:22 am on Thursday, August 15. No fooling. A precise time. 11:22 came and went. I called again and every day since.
On Friday, Aug. 16, a customer service rep called me. He said there was an outage in my area. Again, like, du-uh. When I asked what the problem was, he said there was a break in the fiber-optic cable. When will it be fixed? We don't know. Why not? This is his answer: "Aren't most people in your area summer people?"
That's what's caused my outrage. Yes, many are summer people, but Comcast doesn't offer a "summer" rate. It offers a full-priced subscription for an entire year. Comcast hasn't had any difficulty cashing my checks. This "customer service" rep implied that we didn't count, but he did say we'd get a credit for lost service. I don't want a credit. I want the service, crappy as it is, that I'm paying for. He told me to keep checking the www.comcast.com website to keep on top of the problem. Guess what: there's an outage in my area. What am I, stupid or something?
Right now, I'm looking for any alternative, including staying with my antenna and buying more for my other sets. With service like this, I wonder how Comcast stays in business.
2 comments:
Comcast has consistently received bad marks for its service. Now we can see why. We can also see that they simply don't care. What do they care about? That YOU pay on time.
How absolutely maddening. I hear your frustration, which is probably fueled by the knowledge that you are at their mercy for cable service. Events like these help me understand how people go ballistic towards companies and their employees.
Do you not have Cox available at SML?
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